novel Support

unparalleled client support

Providing complete solutions to customers
is a key part of the novel philosophy.

Providing unparalleled support for all of our North American clients is part of novel electronics inc.’s core. Unlimited phone, email and web-based meetings is provided with all of our products – for the life of the product.

This section is designed to aid our clients’ experience with novel products. You will find manuals, how-to videos, and drivers.

To download the loadapp® – please visit the Apple App/Google Play store.

The loadsol pro insoles require the loaddesktop transfer Windows software for transfer of on-board memory data to a computer via USB. A license is required for the LDT software. Upon shipment of your insoles this will be emailed to you from novel-ems@novel.de. If you did not receive this license, please email us at novelinc@novelusa.com.

Click here to download the LDT program v1.2.51 (Oct 2022).

All of our system/scientific software is client specific.

If you need access to your software, please email us at novelinc@novelusa.com and we will send you download instructions from our FTP site.

Can’t find what you are looking for?

Please CONTACT US.

DRIVERS

Hardlock Driver

CURRENT:

Download and install the following hardlock drivers for Windows 7/8/10/11 operating systems (version 8.15 1/2021).

HASPUserSetup.exe

OLD:

Download and install the following hardlock drivers for Windows XP operating systems (last version supported for XP - version 7.55 7/2017).

Hardlock-Driver_7.55.zip

SQL Software(required for all novel database software)

CURRENT:

Download and install Microsoft SQL

Download and install MS SQL for v28+ of the database software

OLD:

Download and install Firebird version 1.5.6 for novel software programs AFTER 13.3.60 THROUGH v27 for Windows 2000/XP/Vista/7/8/10 operating systems.

Firebird.exe

Download and install version 1.03 for novel software programs PRIOR to 13.3.60 for Windows 2000/XP operating systems.

Firebird103.exe

pedar®-x and pliance®-x Fiber Optic Cable (FOC) Drivers

CURRENT:

Download the following pedar and pliance® FOC driver install file for novel software AFTER to June 2011 and 32/64-bit Operating Systems. Run the executible to install the drivers.

FOC USB drivers

OLD:

Download the following pedar® and pliance® FOC driver install file for novel software PRIOR to June 2011 and 32-bit Operating Systems. Unzip the file and run the executible to install the drivers.

FOC USB drivers

Download this tool for removal of older FOC drivers.

This should be used if moving from the older version of drivers to the new version of drivers above or if having issues with the older version of drivers and Windows XP/Vista.

FOC USB driver removal tool

AVI Synth

Download and install the following program for use with the Recorder version of emed, pedar, and pliance, as well as novel player. Run the executable to install the software.

AVI_Synth_v2.5.8.exe

MANUALS

Our manuals are reserved for our clients.

If you need a password to view these please CONTACT US.

Manual

File

pedarX v24 pedarX_v24.pdf
plianceX v24 plianceX_v24.pdf
emed v24 emed_v24.pdf
loadsol II (loadsol-s app) loadsol-II_loadsol-s_2021.pdf
loadsol iOS loadsol_iOS_2019.pdf
loadsol Android loadsol_Android_2020.pdf
loadsol-r iOS loadsol-r_iOS_2020.pdf
loadpad iOS loadpad_v1.4.pdf
database pro v28 database_pro_v28.pdf
database light v28 database_light v28.pdf
novel projects v24 projects_v24.pdf
novel scientific v24 scientific_v24.pdf
foot reports v24 foot_reports_v24.pdf
Predictive and preventative maintenance manual novel_PPM_manual.pdf
LITERATURE REFERENCES AND PUBLICATIONS

novel is proud of the research our customers perform and publish. The following list available here is just a small sample of the articles/abstracts which have been published utilizing the novel technology.

Click here to access the novel Literature List.

SUPPORT VIDEOS

Our support videos are reserved for our clients.

If you need a password to view these please CONTACT US.

View Videos

At novel, our priority is to enable the highest quality in measurement and we strongly believe in art in science.

Please feel free to contact us and we can assist you in determining the right solution for your application.

Know what you need for your application; feel free to request a quote.